Welcome to Dial Expert
A Performance-Driven Call Center Built to Make Money & Build Careers
Join Our Team
Who We Are
Dial Expert (DX) is a sales-focused Business Process Outsourcing (BPO) company
Our Specializations
  • Cold calling
  • Sales campaigns
  • Lead generation
  • Live transfers
Since our official launch in November 2023, Dial Expert has scaled rapidly through discipline, structure, and trust — not hype.
Today, we operate with 300+ active agents, multiple sales campaigns, and an advanced internal ecosystem built to help agents perform, earn, and grow.
Our Work Model (Remote First)
Dial Expert operates fully remotely.
  • All agents work from home
This model provides:
  • Flexibility
  • Focus
  • Work-life balance
  • National-level hiring opportunities
Mandatory Requirements
To work at Dial Expert, agents must have:
  • A PC or Laptop (mandatory)
  • A professional headset (mandatory)
  • Stable internet connection (LAN cable required)

We run a professional operation — professional tools are required.
Our Culture & Philosophy
At Dial Expert, performance is not pressure — it's opportunity.
Clear rules
Fair systems
Transparent expectations
Data-driven evaluations
We don't overcomplicate things: You perform, you earn, you grow.
What Makes Dial Expert Different for Agents
Multi-Campaign Sales Environment
  • Multiple active sales and cold-calling campaigns
  • Agents assigned based on:
  • Skills
  • Language
  • Performance
  • Campaign fit
This allows:
  • Faster growth
  • Better earning potential
  • Career mobility
Built to Retain Performers
Dial Expert is not a burn-and-replace call center.
Clear expectations
Documented policies
Structured schedules
Performance-based growth
Good agents stay. Great agents move up.
AI-Driven Systems
(Where Dial Expert Stands Apart)
Dial Expert runs on automation, AI logic, and documentation, not chaos.
Dexy — Performance Intelligence System
Dexy is our internal AI-powered performance system.
Tracks performance metrics objectively
Monitors attendance and activity
Highlights top performers
Identifies improvement areas early
Removes human bias from evaluations
Your numbers speak for you.
Luna — Rights, Requests & Accountability Platform
Luna is your protection system.
Through Luna:
  • All requests are documented
  • Attendance, leaves, and exceptions are tracked
  • Rights are preserved
  • Decisions are transparent and traceable

No lost requests. No verbal-only decisions.
Quality, Fairness & Performance Control
Quality control at Dial Expert is active and continuous.
QA & Live Mentorship
Dedicated Quality team reviews all calls
Team Leaders, Sales Managers, and Coordinators observe calls live
Review calls afterward
Mentor agents during and after calls
The goal is:
Skill improvement
Higher conversions
More commissions
Fair Performance Evaluation
Performance measured through:
  • Call quality
  • Productivity
  • Attendance
  • Commitment
Fully data-driven
All evaluations based on objective metrics and performance data
No favoritism
Every agent evaluated by the same standards and criteria
Training, Assessments & Readiness
No one goes live unprepared.
Regular quizzes during training
Continuous assessments
Role-playing with TLs and Sales Coordinators
Test calls before production
When you start dialing, you're ready.
Admission Website & Hiring Process
Dial Expert's admission website is designed to be:
Clear
Honest
Easy to navigate
Hiring Steps
1
Online application via official website
2
CV & voice note screening
3
Video submission (if required)
4
Interview with HR or hiring team
5
Training, quizzes & role-play
6
Test calls → Go live
We hire people we believe can perform and earn.
Salary, Commissions & Let's Make Money
Salary Payments
Paid monthly
Payment window: 13th–15th
Paid via Payoneer

Upcoming:
  • Local EGP bank transfers (to be announced)
Commissions & Bonuses
This is where effort pays off.
Strong commission structure
Performance-based bonuses
The harder and smarter you work, the more you earn
We are here to make money — together.
Referral & Incentives
  • Active referral system
  • Rewards include:
  • Cash bonuses
  • Giveaways
  • High-end tech devices

Top contributors are rewarded visibly.
Work Culture & Community
Fun outings (any time, including nights)
Discord movie nights
Community-driven environment
Remote doesn't mean disconnected.
Leaves & Human Consideration
Paid Bi-Annual Leaves
  • After 6 months
  • Documented through Luna
Exam Leaves (Students)
  • Unpaid but fully supported
  • We respect education and growth
Growth & Promotion
Promotions based on:
Performance
Commitment
Consistency
High performers move into:
Senior roles
Leadership
Specialized positions
Where Dial Expert Is Going
Our goal is simple:
Dominate the Egyptian sales-driven BPO market.
With:
  • Strong systems
  • AI-driven performance tracking
  • High-performance culture
  • Healthy and fun environment to be part of
  • Unparallel incentives' schemes
As the company grows, so do you.
Final Message to Agents
Dial Expert is not for people looking to pass time.
It is for people who want to:
Work remotely
Perform
Earn
Grow
If you're ready to put in the effort — Dial Expert is ready to reward it.